Customer support

At one point or another we all have been in at either end of the customer support spectrum. As a receiver or as a provider of customer support. It does not matter if it is at a restaurant or while taking a flight, customer service has great impact on how an organization is viewed and the likelihood of repeating business. Even if you "are your own boss" you still have clients and customers that you have to support. Next time that you are taking care of a customer, think about what you are doing and analyze if you are treating them the way you would like to be treated yourself. It might make the difference between a one-time customer and a regular customer.